Returns & Refunds

At stushoodie, we want you to be completely satisfied with your fall and winter fashion purchases. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy. Please read the following policy carefully to understand your rights and responsibilities.

1. Returns

Eligibility:

  • Items must be returned within [7] days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Sale items and gift cards are non-returnable.

Return Process:

  • Contact our customer service team at [[email protected]] to initiate a return. Please provide your order number and reason for the return.
  • Once your return request is approved, you will receive instructions on how to return your items.
  • Pack the items securely in the original packaging or a suitable alternative.
  • Ship the items to the address provided in the return instructions.

Return Shipping Costs:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned items.

2. Refunds

Refund Process:

  • Once we receive and inspect your return, we will notify you via email.
  • If your return is approved, a refund will be processed to your original method of payment.
  • Please allow [X] business days for the refund to appear on your statement.

Non-Refundable Items:

  • Shipping charges are non-refundable, except in cases where we have made a shipping error.
  • Sale items and gift cards are non-refundable.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [[email protected]] with your order number and a description of the issue. We will work with you to resolve the problem by offering a replacement or refund.

5. Final Sale Items

Items marked as “Final Sale” cannot be returned or refunded. Please ensure you review all product descriptions and sizing information before making a final sale purchase.

Please replace placeholders with the appropriate information specific to stushoodie.

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